If a package is lost or stolen, we will open a claim with the shipping company which can take up to 12 business days to resolve. Also, if the liftgate service was applied for and the driver did not put the item exactly where you wanted, a refund will not be issued.Sheds Network is not responsible for any delivery error when the information we have provided are all correct. In case you didn’t obtain the item on the appointed delivery date and time or what's shown in their system, it's out of our control. We do not offer installation services, please make proper arrangements.We are not responsible if you didn’t obtain proper permits to install the item you bought from us, if applicable.Sheds Network does not have control or influence over carriers operation. Please include the order number you obtained from our confirmation system. Place the orderEmail us to so we can quote with the shipping company and make proper arrangements. Please follow these steps to request this service. If you require that the products are unloaded to the floor, please request "Lift Gate Service" for an additional fee charged by the freight company. In most cases, it will be needed at least 2 people to unload the boxes. Also, the driver is not required to remove the product from the truck. "Curbside” means the driver is only responsible for delivery of the shipment to the curb at the end of your driveway and not "any other area on your property". They will deliver curbside and you will receive a call to make an appointment They will be delivered without a signature requirement to your door.įor orders on heavier and larger items, we will ship via freight companies such as UPS Freight, FedEx, Estes, SAIA, or R+L Carriers. For smaller packages, these times can be shorter to 2-4 business days.įor smaller, lighter orders usually under 62 lbs, we will use UPS Ground or FedEx. From the moment of receiving your tracking number, please allow 24- 48 hours for updates on the carriers system, so tracking information is visible.Once it ships out, it usually takes between 2-8 business days for your order to be delivered. If you purchased the item during the weekend or holiday, your order will be processed the next business day.You will receive a notification with tracking information to the email associated with your order once your order has been shipped. Your order will be processed and shipped between 2-5 business days. Here is what to expect and how we ship out items. We will provide FREE Shipping for all our products in the continental US.
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